The same device for two years?

Who wants to be tied to the same mobile device for two years? Published in today’s Telecom.com (on behalf of WDS, A Xerox Company), my views on the future of the mobile device subsidy and the growing misalignment between operator business models and hardware innovation lifecycles.

Is all smartphone photography narcissistic?

In the smartphone camera vs digital SLR debate I’ve come to the conclusion that technical comparisons are irrelevant. For me it’s a question of curation, narcissism and  Starbuck’s Lattes. A post on The Verge about smartphone photography has really got me thinking about this. The sentiment of the piece became overwhelmingly distorted by the reader…

BlackBerry Z10’s slow boot time

Outside of some major apps being notable by their absence, my first major criticism of the BlackBerry Z10 is the boot time. Gosh it’s slow. I just timed it at over a minute and even then it’s another 30 seconds for the Hub to update. With background processes running the device is pretty much unusable…

Cognitive Bias and the iPhone 5

I really didn’t want to post anything about the launch of the iPhone 5. The internet is already awash with opinion and conjecture, covering almost every conceivable angle. However, I have succumbed. Watch the embedded video below from the Jimmy Kimmel show in the US. People on the streets are asked to take a look…

Is loyalty in telecoms dead?

Great few days spent in Cannes in the South of France at the ‘Telecoms Loyalty & Churn’ conference I’ll be using my notes to develop my own thinking around loyalty and develop the existing WDS Customer Experience white paper. In the meantime, I wanted to document my notes and drawings and openly thank some of…

Advertising Snapdragon to smartphone consumers

The market for smartphone processors is worth nearly $8bn a year and, according to data from Strategy Analytics, it’s Qualcomm that’s benefiting the most with a 50% share of the market revenue. The company’s Snapdragon processors have become almost ubiquitous to those within the industry, but to the general public they are unknown. Now, with…

Quote in Wireless Week

Got a  nice mention in Wireless Week, about the need for greater technical support in a ‘smartphone world’ It’s here. Page 21