Is loyalty in telecoms dead?

Great few days spent in Cannes in the South of France at the ‘Telecoms Loyalty & Churn’ conference I’ll be using my notes to develop my own thinking around loyalty and develop the existing WDS Customer Experience white paper. In the meantime, I wanted to document my notes and drawings and openly thank some of…

When hotel wifi becomes a good idea

I’ve been sent a new mobile broadband USB ‘dongle’ from O2 to replace the one I’ve been using for the last 18 months. Good timing, the old one is a little unreliable now and I’ve got three days on the road ahead of me. I figured the 90 minute train journey into London would be…