Things you don’t expect when shopping for a tablet in Currys

When shopping for technology I appreciate the ability to “try before I buy”. Having an in-store demo unit on display (and not a password protected / or dummy unit) is really important to most consumers looking to make in-store comparisons. Last weekend was a great example of this. I was shopping for a 7″ tablet for…

Industry Trends 2013

Kudos to colleagues @K_Chapman88 and @ljbye for pulling this together…the annual WDS Industry Trends report. In the wash of industry commentators issuing their annual trends/reviews, I think this has some real relevance. Download Report

My wifi complacency is broken by Sky TV

I’ve become very complacent when it comes to wifi connectivity. I remember setting up my first wireless network in 2002; it took an entire afternoon. Today, we expect more, we expect a true plug and play experience and, by and large, this is typically the case. At home I run two Apple TV units, two…

Customer Experience Management in Telecoms (Asia)

I’ve just returned from a week in Singapore, attending, speaking and chairing at the ‘Customer Experience Management in Telecoms’ conference. A great week, and hugely exciting to see the level of maturity that is being applied to the issue of CEM by mobile operators looking to build profitability not through mass customer land-grabs but through…

Cognitive Bias and the iPhone 5

I really didn’t want to post anything about the launch of the iPhone 5. The internet is already awash with opinion and conjecture, covering almost every conceivable angle. However, I have succumbed. Watch the embedded video below from the Jimmy Kimmel show in the US. People on the streets are asked to take a look…

Advertising Snapdragon to smartphone consumers

The market for smartphone processors is worth nearly $8bn a year and, according to data from Strategy Analytics, it’s Qualcomm that’s benefiting the most with a 50% share of the market revenue. The company’s Snapdragon processors have become almost ubiquitous to those within the industry, but to the general public they are unknown. Now, with…

Hacking: Not the same as it was in 80’s

Is it just me or has the term ‘hacking’ lost nearly all of its meaning and credibility? I hear people telling me…”Hey look, I’ve hacked my Apple TV” or “I hacked my Android device”…worse still “I hacked the latest Call of Duty game and blinged all of my weapons.” …No you didn’t. You decoupled your…

If it makes me look stupid – you can’t call it a phone

Conversation between myself and an LG representative at Mobile World Congress 2012 (although the picture below probably says it all). Me: “What screen size is this?” LG: “5 inches. But its 4:3 aspect ratio makes it appear quite wide.” Me: “It doesn’t appear quite wide..it is quite wide. Are you sure it’s not a tablet?”…

Carrier IQ – customer intelligence ethics

Poor Carrier IQ. I feel sorry for them, and to an extent I want to defend their technology…but, the lack of expert PR to manage this situation has had some shocking [and unforgivable] effects. Windows Phone Twitter channels this morning branded CIQ as spyware…that’s going to hurt. Other, supposedly credible media have described CIQ as…

Own a Samsung? But I’m creative…

My hat is off to Samsung for their pot-shot at Apple fan-boys in their new ad-campaign. I have enormous respect for Apple, but the iPhone is becoming a de facto choice for consumers who want to simply ‘fit-in’. So often in meetings (when phones are switched to silent and placed on the table) I ask…

Falling for the Cult of Android – a personal account

A lesson in marketing, viral communities and exhibition swag …and what it means to all of us. Sometimes the benefits of attending a trade show like Mobile World Congress can be quite subtle and only after a few hours does it strike you that you’ve actually seen something quite profound. I’ve just had one of…

Windows Phone 7 needs to keep the Office lights on

Cross-posted to my company blog (wds.co) The industry is awash with Windows Phone 7 right now. But of all the commentary that’s flying about, very little has really touched on Microsoft’s key motivations for the OS. Had this  ‘just‘ been about smartphone operating systems,  I don’t think anyone would have been surprised by Microsoft’s retirement…