What Storm St. Jude tells us about the state of news coverage

According to the office, we don’t name storms in the UK. So the minute news broadcasters started calling this week’s storm St. Jude, you knew the hyperbole machine was in top gear. Of course there were some tragedies as a result of high winds, and I’m not belittling the storm (which hit Denmark and Germany…

“Disruptive”. Investor-pleasing rhetoric with little substance?

In an interview with the Financial Times this week, HTC CEO Peter Chou talked of the company launching a tablet in the near future. He stated that the product would be disruptive. Disruptive. What a nebulous statement that has become. I’m sure it resonates well among the investment community keen to see HTC’s fortunes reenergized,…

Hiding behind NPS because “It sounds about right”…

After two days at [another] customer experience conference I’m getting increasingly disillusioned and disappointed in the telcoms industry that I love. At least 50% of presentations from mobile operators and vendors focused almost exclusively on Net Promoter Score (NPS). This 10 year old measurement technique has become a crutch for the industry; if your NPS is better than your…

Ronan Dunne & O2’s Twitter Engagement

IMHO, Ronan Dunne is one of the few truly genuine CEO tweeters out there. As the CEO of Telefonica O2 in the UK (one of the country’s largest mobile operators) his Twitter contributions range from the performance of the [O2 sponsored] England Rugby team to industry news, the weather and praise for his local dry…

The most stupid CFO in history?

I walked passed this banner advert at Mobile World Congress 2013 every day for almost a week, and every day it bugged me even more. In its bid to speak to vendors looking to sell into operators I can [sort of] get where Juniper Networks was going; but read it, deconstruct it… There’s a CFO…

Industry Trends 2013

Kudos to colleagues @K_Chapman88 and @ljbye for pulling this together…the annual WDS Industry Trends report. In the wash of industry commentators issuing their annual trends/reviews, I think this has some real relevance. Download Report

Are EE’s 4G data allowances realistic?

The marketing message and benefit statements around EE’s 4G service seem wildly out of line with some of the tariffs on offer; enough that I can’t help but wonder how many consumers suffer from bill shock at the end of the month or find their connection being throttled within days. The EE 4G service starts…

Yammer and enterprise networking

News of Microsoft’s $1.2bn acquisition of Yammer hit my desktop at the same time I was reading a news piece about the ‘death of email‘. It’s enterprise networking tools like Yammer that incentivize the media to proclaim the demise of email. These platforms bring social networking functionality into the workplace, allowing colleagues to share and…

How far should McDonald’s stretch reality?

As part of an ongoing PR campaign to increase the transparency of its operation, McDonalds has answered a question that almost all of us will have asked ourselves at one time or another. “Why doesn’t my burger look like the plump, juicy one on the menu?”. It’s a brave move but I couldn’t help but…